Refund policy

Effective Date: July 1, 2026

At Kizzo.in, we strive to provide genuine and carefully packed perfumes. For approved refunds, the amount will be credited into the source account within  5-7 business days. The customers can return the product within 3-5 days after receiving the product

Eligible Exceptions

We will review claims only if:

  • You received the wrong product.

  • The product arrived damaged.

  • The package was tampered with.

  • Items are missing from your order.

Claim Process

To report an issue, contact us within 48 hours of delivery.

Please provide:

  • Order Number

  • Clear unboxing video recorded from before opening the package until the issue is visible

  • Photographs of the product and packaging

Claims submitted without an uninterrupted unboxing video may not be accepted.

Non-Returnable Items

The following are not eligible for return or refund:

  • Opened perfumes

  • Used products

  • Fragrance preference or dislike

  • Products purchased during sale or promotional offers (unless damaged or incorrect)

  • Orders with incorrect address details provided by the customer

Refunds (Eligible Cases Only)

If your claim is approved, we may:

  • Replace the product (subject to availability), or

  • Issue a refund to the original payment method.

Refunds, where applicable, are generally processed within 5–7 business days after approval.